Privacy Policy

Auxanova Business Services FZCO (“Auxanova”, “we”, “our”, or “us”) is committed to protecting the privacy and personal data of individuals in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). This Privacy Policy should be read together with Auxanova’s Data Protection Policy, which sets out the internal principles, governance structure, and controls governing the processing of personal data.

1. Introduction

Auxanova Business Services FZCO respects your privacy and is dedicated to safeguarding your personal data. This policy explains how we collect, use, disclose, and protect your information when you engage with our websites, services, or content.

2. Definitions

User / You: Any individual who accesses or uses Auxanova’s websites, services, or content.

Personal Information: Any information that identifies or can reasonably identify an individual.

Profile Information: Information voluntarily provided by users when registering for services or requesting content.

Third-Party Content: Content owned and controlled by third-party providers and made available through Auxanova.

Content Provider: A third party that owns and licenses Third-Party Content.

3. Information We Collect

3.1 Information You Provide

We may collect Profile Information when you register on our platforms, request access to content or services, subscribe to communications, contact us, or participate in surveys. You may update, correct, or request deletion of your Profile Information at any time.

3.2 Information Collected Automatically

When you visit our websites, we may automatically collect information such as IP address, browser and device information, pages visited, referral URLs, session data, and interaction metrics. This data is used to improve website performance and user experience.

4. Cookies and Tracking Technologies

Auxanova uses cookies and similar technologies to recognise visitors, remember preferences, analyse usage, and deliver relevant content. You may control cookies through browser settings. Disabling cookies may affect site functionality.

Some third-party partners may place cookies on your device. Auxanova does not control these cookies. For more information, visit www.allaboutcookies.org.

5. Use of Personal Information

6. Legal Basis for Processing

Personal information is processed based on lawful grounds including consent, contractual necessity, legal obligations, vital interests, and legitimate business interests, as documented in Auxanova’s Register of Processing Activities.

7. Sharing and Disclosure of Information

7.1 Content Providers

When Third-Party Content is requested, Profile Information may be shared with the relevant Content Provider. Their use of your information is governed by their own privacy policy.

7.2 Service Providers

Auxanova may share information with trusted vendors performing services on its behalf, subject to contractual confidentiality obligations.

7.3 Business Partners

Personal information may be shared with partners for joint offerings. Auxanova does not control partner privacy practices.

7.4 Aggregated and Non-Personal Data

Anonymised data may be shared for analytics, research, or business insights.

7.5 Legal Requirements

Information may be disclosed to comply with legal obligations or protect rights and services.

8. Marketing Communications and Opt-Out

Users may opt out of marketing communications at any time via unsubscribe links or by contacting info@auxanova.com.

9. Data Security

Auxanova implements appropriate security measures including access controls, encryption, monitoring, backups, and disaster recovery. Absolute security cannot be guaranteed.

10. Data Retention

Personal information is retained only as long as necessary and reviewed periodically in line with Auxanova’s Data Protection Policy.

11. International Data Transfers

Data may be processed outside your country of residence with appropriate safeguards in place.

12. Your Data Protection Rights

13. Children’s Privacy

Auxanova does not knowingly collect data from individuals under the age of 13.

14. Changes to This Privacy Policy

This policy may be updated periodically. Continued use of services constitutes acceptance of the revised policy.

California Privacy Notice

This California Privacy Notice supplements the Privacy Policy of Auxanova Business Services FZCO (“Auxanova”, “we”, “us”, or “our”) and applies solely to individuals who reside in the State of California (“consumers” or “you”). It is provided in accordance with the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act (CPRA).

This Notice describes the categories of personal information we collect, how we use and disclose such information, and the rights available to California residents.

2. Personal Information We Collect

For purposes of this Notice, “personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.

Within the last twelve (12) months, Auxanova may have collected the following categories of personal information:

Information Not Covered by the CCPA
The following categories are excluded from the scope of the CCPA:

3. Sources of Personal Information

4. Purposes for Collecting and Using Personal Information

We may collect, use, or disclose personal information for the following business or commercial purposes:

Auxanova does not collect additional categories of personal information or use information for materially different purposes without notice.

5. Disclosure of Personal Information

5.1 Disclosures for Business Purposes

Auxanova may disclose personal information to third parties for legitimate business purposes, subject to contractual restrictions.

In the preceding twelve (12) months, we may have disclosed the following categories of personal information:

5.2 Categories of Third Parties

Auxanova does not sell personal information as defined under the CCPA.

6. Your Rights Under the CCPA

6.1 Right to Know / Access

6.2 Right to Data Portability

You may request a copy of your personal information in a readily usable format.

6.3 Right to Deletion

You may request deletion of your personal information, subject to legal and business exceptions, including compliance obligations and fraud prevention.

6.4 Right to Non-Discrimination

Auxanova will not discriminate against you for exercising your CCPA rights.

7. Exercising Your Rights

To submit a verifiable consumer request, please contact us using the details below. Requests must include sufficient information to verify identity.

8. Changes to This Notice

Auxanova may amend this California Privacy Notice at any time. Updates will be posted or communicated through appropriate channels.

9. Contact Information

Auxanova Business Services FZCO
Email: info@auxanova.com

Last updated: June 2025 – This document represents the complete privacy statement for Auxanova Business Services FZCO.